The Service Delivery Manager / Field Service Manager position at Tetra Pak in Saitama, Japan, is a full-time, onsite job focused on running field service operations smoothly. The role involves leading a team of 6-10 Service Engineers, tackling technical issues, and keeping customers happy with top-quality service. The salary is competitive, based on experience and skills. Candidates need a bachelor’s degree in a relevant field, at least five years as a Service Engineer or in a customer-facing job, and strong leadership chops. Reporting to the Customer Service Operation Director, this position suits folks who thrive in technical, team-oriented roles.
About Tetra Pak
Tetra Pak, based in Saitama, Japan, for this role, is a top name in food processing and packaging solutions, handling products like milk, juices, and snacks. The company pushes for sustainability, cutting waste while keeping food safe. Known for sparking innovation, Tetra Pak serves clients globally and builds a workplace that celebrates diverse ideas and career growth. Employees take on real challenges that matter.
Job Title
Service Delivery Manager / Field Service Manager
Responsibilities
- Keep field service jobs on track, meeting safety and quality standards.
- Help engineers fix equipment problems fast, using tried-and-true methods.
- Update customers and teams on issue status and what’s next.
- Jump in as the go-to person for tough technical escalations.
- Stick to global service guidelines and tools for steady operations.
- Run regular process checks and map out fixes for any hiccups.
- Dig into customer comments to find ways to boost service quality.
- Make sure technical reports are accurate and handed in on time.
- Lead a team of 6-10 engineers, helping them grow their skills.
- Pick out team members ready for bigger roles or extra training.
- Put together training plans to get the team certified and sharp.
- Work hand-in-hand with account teams to hit customer and business targets.
- Find ways to make field work more efficient and productive.
- Track service numbers to stay in line with company goals.
- Build a team spirit that’s always looking to improve.
Requirements
Education
- A bachelor’s degree in Engineering, Business, or something similar is needed.
- Certifications like PMP or service-related credentials are a nice bonus.
Experience
- At least 5 years of experience working as a Service Engineer or in a customer-facing role.
- Experience leading teams is a big plus.
Skills
- Solid leadership to steer the team and shake things up when needed.
- Clear communication to sync with teams and customers.
- Problem-solving know-how to tackle technical and service snags.
- Ability to turn feedback into better ways of working.
- Time management to handle a busy role with multiple tasks.
- Teamwork skills to connect with all kinds of people.
Knowledge
- Deep know-how of food processing or packaging gear.
- Grasp of maintenance and equipment reliability basics.
- Familiarity with global standards for service operations.
- Knowledge of how to measure and lift customer satisfaction.
- Insight into training teams and boosting performance.
- Experience with escalation processes is a bonus.
Applicant Location
This job is onsite in Saitama, Japan. Candidates must live in or be ready to move to the Saitama area.
Application Procedure
To apply, download the Job Info app from the Google Play Store. Use the app to complete your application and submit it for this role.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. All selections and interviews are handled by the hiring company. Please apply through the official application link provided.